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Luxury dining at the Four Seasons Hotel Sydney

Introduction

Located in the Sydney CBD next to The Rocks and Circular Quay, Four Seasons Hotel Sydney offers five-star luxurious accommodation on the edge of the Harbour. It’s also home to a variety of premium dining outlets, including an award-winning modern Australian restaurant, Mode Kitchen & Bar, a lively and sophisticated cocktail bar, Grain Bar, poolside kiosk The Cabana, and On The Go Café, a bustling and vibrant cafe that offers guests and customers high-quality coffee and light meals whilst on the move. Managed by Lead Barista Justin, the On The Go café is committed to providing a consistent and luxurious coffee experience.

Four Seasons Hotel bar

The challenge

When choosing their new coffee supplier, Justin emphasised the importance of product quality and brand alignment. He said that Lavazza's dedication to delivering an exceptional guest experience played a vital role, but Lavazza's commitment to sustainability also significantly influenced the decision.

“In the end, we chose La Reserva de ¡Tierra! Brasile beans which have the perfect balance between aromatic notes and a full-body, rounded taste,” Justin says.

“La Reserva de ¡Tierra! Brasile coffee also comes from Lambari, Minas Gerais, where the Lavazza Foundation supports more than 35 communities of small-scale coffee farmers to improve coffee quality, facilitate market access and tackle climate change.

“Lavazza’s sustainability and conservation efforts are aligned perfectly with our brand’s environmental social governance programs - the partnership felt like a mutually beneficial alignment.”

The result

Thanks to Lavazza, Four Seasons has enhanced its coffee offering to the benefit of customers and guests.

“The new look and product offerings have been very well received by guests of the hotel and visiting customers, with consistent positive feedback on the quality of the coffee,” Justin says.

“The team at Lavazza are dynamic and responsive, always offering prompt insights into any issues or concerns. They have been dependable during the renovation period of On The Go Café and the implementation of Lavazza as our exclusive coffee partner. Training on products and innovations is thorough and engaging for the entire team. 

“Lavazza is a household name, that offers coffee products of the highest quality in the same way Four Seasons Hotels and Resorts are a world leader in luxury accommodation. Both brands are concerned with delivering an exceptional guest experience, which is what makes us great partners.

“With Lavazza as the exclusive coffee partner across our outlets, and within the Hotel, guests can rest assured they are receiving a consistently high-quality, eco-conscious café product, no matter where they elect to dine, or whatever the occasion. 

“Lavazza is an effective and positive business partner for us, and we’re looking forward to a long-term alignment.”

Testimonial

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